FAQ


If you have any questions that are not answered here, please contact us on info@anna-banana.com.au

 

Do you ship internationally?

We do, but please contact us about that as shipping will be different to shipping within Australia.

How much is shipping?

We have a flat rate shipping fee of $7 within Australia. 

How long do I need to wait before my order is shipped?

That depends a little on availability. Is everything you ordered in stock, then your order will be shipped within 2 days. If one or more items of your order need to be made especially for you, it can take up to a week. We do try to post as quickly as possible.

Can I return my item?

I understand that sometimes you change your mind after a purchase. Therefore I give you three weeks (21 days) to return any ordered goods after date of purchase. You will get a full refund if it's just a change of mind. These items must be in an unwashed, unused and unworn condition and the customer is responsible for shipping cost.

My item is faulty, can I get a refund?

If there are any faulty goods you wish to return, I reserve the right to examine the goods before deciding to give you a full or partial refund. Normal wear and tear can occur and will not be reimbursed. If, however, a product is faulty, I am more than happy to take back the product, replace it with a new one or give you a full refund. If this is the case, I will also refund your shipping cost.
I will not offer returns on sale items unless these items are faulty and I can't offer any refunds on personalised items.

I'd like to have something custom made, can I supply you with the fabric?

Preferably not as it is too difficult to determine a price for the order that way.

How does your sizing work?

Size Newborn (52) is for the first few weeks for most babies
Size 000 (62) is for 0-3 month old babies
Size 00 (68) is for 3-6 month old babies
Size 0 (78) is for 6-12 month old babies
Size 1 (84) is for 12-18 month old toddlers
Size 2 (90) is for 18-24 month old toddlers
Size 3 (96) is a full size 2-3

These sizes are an estimate and it depends on how big or small your baby actually is. If you're in doubt about the sizing, please send us an email and we can supply a size chart.